Introduction

Browsing the EQUANTO - INTERCÂMBIO COMERCIAL E INDUSTRIAL S.A. website and registering as a user on the online store implies that you understand and accept this Privacy and Data Protection Policy.

EQUANTO - INTERCÂMBIO COMERCIAL E INDUSTRIAL S.A. is constantly committed to safeguarding the privacy of personal data and takes proactive measures regarding website security and the protection of its users’ and visitors’ data.

To strengthen the safeguards for the confidentiality of personal data, new data protection measures have been implemented, both to verify the legitimacy of the use of the personal data processed and to ensure that the rights of data subjects are upheld. In this context, and through the specialisation of user support channels, EQUANTO - INTERCÂMBIO COMERCIAL E INDUSTRIAL S.A. aims to promote clearer and more objective communication of the purposes underlying the processing of personal data and the transparency of such processing operations.

Thus, the information contained in this text aims to convey, clearly and unequivocally, the content of the privacy and personal data protection policy governing the processing of personal data in accordance with the provisions of the General Data Protection Regulation currently in force (hereinafter the GDPR) and as defined by the nature of the commercial relationship to be established between the data subject and EQUANTO - INTERCÂMBIO COMERCIAL E INDUSTRIAL S.A.

Types of personal data collected

Generally speaking, personal data is collected in three situations directly arising from the activities of EQUANTO - INTERCÂMBIO COMERCIAL E INDUSTRIAL S.A.:

2.1. For the purpose of creating an account, a personal area is provided where the user must enter the data necessary to identify themselves as a user. Making the first purchase will depend on the provision of additional personal data, which is essential for processing the order and its delivery.

EQUANTO - INTERCÂMBIO COMERCIAL E INDUSTRIAL S.A. is committed to protecting users’ data, which will never be disclosed to third parties without the data subject’s knowledge or consent, in accordance with legal requirements.

When processing the user’s order, certain personal data (such as the address and postcode) may be disclosed to third parties for the sole purpose of fraud prevention and detection, and always following a request to that effect from the competent authorities.

Furthermore, when making a purchase on the website, you will also be asked to provide delivery address and payment details, in order to ensure the greatest possible efficiency and compliance with delivery deadlines.

The data provided will be stored for the strictly necessary period, which normally corresponds to the duration of the user account. For this reason, when the user initiates the cancellation of their user account, personal data will be permanently deleted, with the exception of data necessary to comply with legal obligations, which will be archived in a dedicated database for this purpose and for the time strictly necessary. Should you wish to place a new order on the website, you must complete a new initial registration, subject to the terms and conditions in force at the time of registration.

With regard to updating user details, should you wish to check the information you have provided to EQUANTO - INTERCÂMBIO COMERCIAL E INDUSTRIAL S.A., you may do so via your personal account. You must keep your account login details secure, as you will be responsible for any and all actions or requests made via your account, provided that the user identity verification procedures described below have been followed.

We recommend that you do not save your password in your browser, as someone else with access to your computer may be able to access your personal information.

Your data is processed for the purposes of carrying out actions such as processing orders, notifying you of any changes made to the website’s features, conducting surveys and evaluating interactions for statistical purposes.

We may also periodically send you information via email about products and services, campaigns, promotions and special offers. If you do not wish to be contacted for these purposes, you may unsubscribe by using the Contact Form. 

2.2. User contact with EQUANTO - INTERCÂMBIO COMERCIAL E INDUSTRIAL S.A.. 

Whenever the user, on their own initiative, contacts EQUANTO - INTERCÂMBIO COMERCIAL E INDUSTRIAL S.A. with the aim of obtaining information about products, the purchasing process, the status of an order, or to report any issue relating to the website, EQUANTO - INTERCÂMBIO COMERCIAL E INDUSTRIAL S.A. may need to collect additional personal data for various purposes.

2.3. Contact between EQUANTO - INTERCÂMBIO COMERCIAL E INDUSTRIAL S.A. and the user

In the course of processing a specific order, it may be necessary for EQUANTO - INTERCÂMBIO COMERCIAL E INDUSTRIAL S.A. to contact the user in order to:

i) confirm or correct any personal data required to complete the delivery process (e.g. delivery address). In such cases, contact will be made via the mobile phone number or email address provided in the user’s profile.

ii) inform the user that a message has been sent to their email address regarding the verification of a stock shortage for one or more items in the order in question and that, as an alternative to the unavailability of the products, a refund of the amount paid or a replacement with similar products may be offered.

Cookies

Communications

4.1. Without prejudice to other forms of communication provided for in these General Terms and Conditions, notifications sent to the User relating to the Service, including any amendments to these General Terms and Conditions, may be sent to the User’s email address, by SMS or by telephone.

4.2. The User agrees to receive any and all communications and/or notifications relating to the Online Store at the address, contact telephone number and/or email address (“email”) provided during the ordering process.

At any time, you may request to opt out of receiving these communications and/or notifications via the Contact Form.

Legal Notice

The information contained on this website reflects the author’s opinion and is provided for general information purposes only. It is not intended to serve as a means of diagnosing, curing or preventing any illness, nor does it constitute a method of treatment or a substitute for medical advice. You are advised to seek the advice of a healthcare professional regarding any medical condition.

Governing Law

This Agreement is governed by Portuguese law.